Understand the stay
Gather the property, dates and party details. The agent consults accommodation information to answer questions about published services and terms.
WHAT YOU GETA request with dates and context
A stay begins with clear information
Hospitality & tourism
Hotels and accommodation providers need to coordinate inquiries, availability and stay requests. Atiende develops solutions for hotels and vacation rentals, with journeys adapted to operations and validated before deployment.
A coordinated stay, from booking to departure.
Atiende Hotels and Vacation Rentals provide foundations for connecting bookings, service and stay-related tasks through workflows tailored to each operation. We select the right one for your hotel or portfolio and validate its connections before launch.
THE CONNECTED WORKFLOWEvery step connected.
Every step connected.
Through to the outcome.
Follow the information, decisions and actions. Each stage prepares the next.
ATIENDE / 01
Check and record the booking
Follow the availability and rules of the selected solution. For vacation rentals, channel information depends on enabled iCal feeds and their refresh frequency.
WHAT YOU GETA booking with a source of record
Prepare for arrival
Confirm the reference and recipient before sharing instructions. Configure schedules, requirements and access conditions by property and stage of the stay.
WHAT YOU GETThe guest knows how to arrive
Coordinate requests and tasks
Link requests to the room or unit and assign them to reception, housekeeping, maintenance or a provider. Shift changes retain outstanding tasks and ownership.
WHAT YOU GETEvery outstanding task has an owner
Confirm the service outcome
The responsible team records what was done before closure is communicated to the guest. Unresolved requests retain stay context for reception.
WHAT YOU GETService closed with a recorded outcome
Prepare administrative closure
For hotels, the workflow can continue with folios and enabled invoicing; for rentals, with owner statements. Charges, adjustments and payouts retain authorized staff permissions.
WHAT YOU GETA stay with outstanding items visible at closing
TALK TO ATIENDEA natural voice.
A natural voice.
Your business context.
Try the agent by voice or chat. Or hear how it guides a conversation from start to finish.
Guest service
Call example · Spanish
WHAT CHANGES FOR YOUR TEAMLess repetitive work.
Less repetitive work.
More work completed.
Support uses information specific to the property and stay.
Each request retains its accommodation, owner and status.
Reception can see what needs attention before closing the stay.
Information specific to each property
Services, schedules and arrival rules are consulted by property. Sensitive instructions account for the recipient, stage of stay and operator-defined controls.
Connected reception, housekeeping and maintenance
The operational foundations organize bookings, units and requests with assigned owners. Discovery defines which teams work in the panel and which providers need another follow-up channel.
Distinct workflows for hotels and rentals
Hotels provides folios, groups and invoicing; Vacation Rentals includes unit-level operations and an owner portal. We choose the foundation for your business and test the relevant connections.
Pre-booking guidance
The journey organizes dates, occupancy and preferences to present verified options. Rates, taxes and availability must come from the system or authorized team, with terms visible before confirmation.
- Identify property, dates and party composition.
- Query terms and available options.
- Prepare an inquiry or direct the guest to authorized booking.
- Better qualified inquiries for the reservations team.
Arrival preparation
Pre-arrival messages can gather outstanding administrative items and communicate approved instructions. Access details and personal information are only provided according to each property’s defined validation.
- Verify stay reference and recipient.
- Explain relevant hours, requirements and services.
- Route special requirements to the property owner.
- An arrival with fewer questions and a reception team with more context.
Stay request coordination
Housekeeping, maintenance and guest inquiries need ownership and status. The proposed workflow records each request and distinguishes receipt, acceptance and resolution.
- Record accommodation, request and priority under agreed rules.
- Assign the relevant team or provider.
- Confirm the outcome before communicating closure.
- Continuous service with visible outstanding items throughout the stay.
RELATED SOLUTIONS
A next step for every need.
A little more clarity
Before we begin.
Do hotels and vacation rentals use the same solution?
They share support principles but have distinct pages and journeys. A hotel coordinates internal departments; a rental may need property-, host- and provider-specific rules.
Does it integrate with our PMS?
The provider’s API, permissions and available operations are assessed. The catalog describes system types; it does not imply active integration with every platform.
Can it share access codes?
Only within an expressly authorized workflow that verifies recipient, stay and validity. If validation fails, the responsible team must intervene.
Your next stepLess friction.
Less friction.
More possibilities.
Let’s start with a process that matters. Discover what your team could do with more time.
Book a demoOr write to us about the process you want to improve