Between checkout and the next arrival come housekeeping, access instructions and accounts to settle. Atiende connects each property’s bookings, tasks and financial records so staff can prepare the stay and owners can review the result.
Between checkout and the next arrival come housekeeping, access instructions and accounts to settle. Atiende connects each property’s bookings, tasks and financial records so staff can prepare the stay and owners can review the result.
Follow the information, decisions and actions. Each stage prepares the next.
Bring bookings, owner blocks and maintenance periods together by unit. Connected iCal calendars update occupancy at the frequency each channel supports. When records overlap, the conflict stays visible for the operator to resolve.
Check the guest, dates, channel, rate and terms. Prepare messages using the unit’s instructions and check when they can be shared under payment and access policies. The operator reviews sensitive communications, and delivery uses the enabled channel.
Checkout identifies what the unit needs before the next guest: housekeeping, inspection and maintenance. Each task keeps its property, date and owner. If an issue prevents a stay, the manager reviews the block and affected bookings.
Record stay revenue, channel fees and unit expenses. Agreed owner rules support payout preparation. Adjustments keep their references so staff can explain changes to the period’s amount.
The portal shows each owner the information for their units. They can review occupancy, revenue, expenses and period payouts. Staff share results backed by recorded transactions; bank transfers follow the agreed payment process.
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View occupancy, bookings and blocks together.
Coordinate tasks by property and stay dates.
Connect revenue, commissions, expenses and payouts.
Bookings, owner stays and maintenance share a calendar. See which channel supplied each record and handle overlapping dates. iCal updates occupancy on a schedule; bookings require a current availability check.
When preparing the next turnover, staff check departures, arrivals and property tasks. Issues found during housekeeping stay linked to the unit so maintenance can follow up.
Every revenue entry, commission and expense contributes to the period’s result. Payout rules organize the amount due to the owner, and the portal lets them review their units’ details.
Bring together dates, unit, rate and pricing rules to prepare a consistent quote. Bookings, changes and blocks retain property context. Staff can explain conditions without recalculating or consulting multiple spreadsheets.
Organize access instructions by unit and the conditions for sharing them with guests. Confirmed payment, property policy and stay timing determine the enabled workflow. Sensitive instructions retain access controls and an activity record.
Templates, conversations and drafts bring booking information together. Policies determine what the operator must approve, while reminders support arrivals and departures through enabled channels. Airbnb, Booking.com or other platform messaging is enabled after channel access and its connector are validated.
Housekeeping tasks and incidents stay associated with the unit. A serious issue can lead to a maintenance block confirmed by the manager. The next shift sees what happened, what remains open and which dates need review before another stay.
Prepare statements and payouts using agreed commission rules. The portal gives each owner access to the relevant information. Recorded movements explain income, charges, adjustments and amounts due; recording a payout does not execute a bank transfer.
Review arrivals, departures, occupancy, conflicts, overdue tasks and drafts awaiting approval. Occupancy and revenue reports can be grouped by unit, owner, channel or month and exported. Identify properties needing attention and explain performance for each period.
Transformation starts where time is lost today. We design automation around your people, your rules and the systems you already use.
Observe how your team works today: real requests, repeated tasks, waiting, errors and systems. Discovery produces a process map, ownership and a measurable baseline.
Define inputs, decisions, actions and completion evidence. Prioritize impact and feasibility, with clear rules for approvals, exceptions and follow-up.
Review available APIs, webhooks, files and access. Agree which system owns each record, what the agent may read or update and how to prevent duplicates or unconfirmed actions.
Validate normal workflows and difficult cases: incomplete information, unavailable systems or pending approvals. Your team reviews outcomes before expanding usage.
Define ownership, training and follow-up. Compare time, quality and backlog against the baseline; refine rules and expand to other processes when outcomes justify it.
Occupancy sync uses enabled iCal feeds and depends on their refresh frequency. The monitor displays problems and conflicts for review. It is not an instant inventory or rate connection to every platform; coverage is validated per channel.
The owner portal brings together information for their units, along with prepared statements and payouts. Permissions separate that view from the manager’s overall operations, sharing results without access to the entire portfolio.
Access conditions are defined per property: unit instructions, confirmed payment and stay timing. We enable the agreed workflow and verify the communication channel; sensitive messages and exceptions retain operator-defined approval controls.
We map your operation: a real case, manual tasks, systems and owners. Define the first workflow, its connections and how to verify completion before launch.
Calendar sync and messaging are separate connections. Booking-platform messages require channel access and a connector; sensitive communications retain operator approval.
Your team defines rules, reviews exceptions and retains agreed approvals. Atiende gathers information, executes enabled steps and shows pending work and results so people can act with context.
Let’s start with a process that matters. Discover what your team could do with more time.
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