“Do you have an opening tomorrow?” starts a search for the right service, professional and time. Atiende checks your scheduling rules, records the selected slot and keeps confirmations, changes and reminders together so reception can handle requests that need a person.
“Do you have an opening tomorrow?” starts a search for the right service, professional and time. Atiende checks your scheduling rules, records the selected slot and keeps confirmations, changes and reminders together so reception can handle requests that need a person.
Follow the information, decisions and actions. Each stage prepares the next.
Customers message or call through configured channels. The agent identifies the service, professional and preferred dates, then gathers contact details. Special requests reach reception with the answers already provided.
Check service duration, the professional’s hours and date-specific exceptions. Offer options using availability from the designated source calendar. Time off and special working days are included so customers choose from bookable slots.
Review service, professional, date and contact before recording the appointment. The agent communicates the system’s confirmation. If booking cannot be completed, reception receives the outstanding request without asking for every detail again.
Prepare reminders through enabled channels and handle change or cancellation requests. The appointment keeps its new status and the progress of connected-calendar synchronization. Staff can see which messages or updates need follow-up.
Staff record attendance and no-shows, check service demand and review the waiting list. When a slot opens, they decide whom to contact under the business’s rules. The next day is planned using previous appointment outcomes.
Try the agent by voice or chat. Or hear how it guides a conversation from start to finish.
Call example · Spanish
The conversation checks service, professional and availability.
Booking, cancellation and rescheduling retain their status.
Follow-up brings together confirmations, reminders and released slots.
Each service is linked to professionals, duration and working hours. Date exceptions cover time off and special days. The agent uses those rules when finding and offering a slot.
Changes retain the customer, service and follow-up; cancellations update the appointment status. Staff can check what was recorded and which calendar update remains pending.
The schedule brings together professionals, services and appointment statuses. Reminder issues and the waiting list help staff plan the day’s contacts, with customer context available to continue.
The WhatsApp agent and configured voice service can check services and times, gather customer details and use enabled scheduling actions. Service moves from answering “Are you available?” to arranging a specific appointment with confirmed professional, date and service.
Define each professional’s services, their duration and bookable hours. Date-specific exceptions account for time off and special working days. Availability is calculated using those rules so customers receive options that match the calendar.
Prepare confirmations and pre-appointment reminders through enabled channels. Channel templates and permissions determine what can be sent; failures stay visible for follow-up. Staff can identify appointments needing contact without reviewing every conversation individually.
Connect Google Calendar, Cal.com or a CalDAV provider according to the professional’s operation. Bookings, changes and cancellations feed the enabled synchronization flow. Implementation defines the source calendar and how sync issues are detected and resolved.
The waiting list brings together customers interested in an opening. When staff choose to offer availability, they can prepare the notification and follow responses through configured channels. Releasing and assigning appointments follows your business rules.
Review appointments, customers, attendance, cancellations and activity by professional and service. History and notifications support consistent follow-up. Use the information to review schedules, workloads and service demand while distinguishing a booking from actual attendance.
Transformation starts where time is lost today. We design automation around your people, your rules and the systems you already use.
Observe how your team works today: real requests, repeated tasks, waiting, errors and systems. Discovery produces a process map, ownership and a measurable baseline.
Define inputs, decisions, actions and completion evidence. Prioritize impact and feasibility, with clear rules for approvals, exceptions and follow-up.
Review available APIs, webhooks, files and access. Agree which system owns each record, what the agent may read or update and how to prevent duplicates or unconfirmed actions.
Validate normal workflows and difficult cases: incomplete information, unavailable systems or pending approvals. Your team reviews outcomes before expanding usage.
Define ownership, training and follow-up. Compare time, quality and backlog against the baseline; refine rules and expand to other processes when outcomes justify it.
Yes. Availability considers services, duration, weekly hours and date-specific exceptions. Implementation defines the source calendar and professional’s connection so the agent offers options and confirms what the system actually records.
Cancellation or rescheduling updates the appointment and prepares synchronization with the enabled calendar. Staff review status and incidents. The waiting list supports offering released slots when staff choose to do so, following the business’s service rules.
Yes. Services, professionals, duration and messages are configured for practices, clinics, salons and other appointment-based businesses. In healthcare, the scope is administrative: organizing service and appointments. Clinical judgment, emergencies and diagnoses remain with healthcare professionals.
We map your operation: a real case, manual tasks, systems and owners. Define the first workflow, its connections and how to verify completion before launch.
Authorize calendar access by professional and provider. Review which system owns availability and the sync direction; telephony is configured and tested separately. In healthcare, Atiende organizes appointments rather than making diagnoses.
Your team defines rules, reviews exceptions and retains agreed approvals. Atiende gathers information, executes enabled steps and shows pending work and results so people can act with context.
Let’s start with a process that matters. Discover what your team could do with more time.
Book a demoOr write to us about the process you want to improve