Atiende checks the order, responds with its status and records what still needs resolving. If the case needs your team, it hands over the conversation, details and next action so staff can pick up from there.
Atiende checks the order, responds with its status and records what still needs resolving. If the case needs your team, it hands over the conversation, details and next action so staff can pick up from there.
Follow the information, decisions and actions. Each stage prepares the next.
A customer asks about an order, a change or an issue. The agent identifies the need and asks for the missing reference. Before showing personal information, it applies the agreed identity verification.
Check orders, catalogs, history and policies in connected sources. Distinguish confirmed status from details still needing verification. Customers receive information about their case, and staff can check its source.
Record the request and perform the enabled action for that issue. Returns, exceptions and approvals reach the owner with the conversation, order and specific outstanding action.
Check whether the action was recorded and retain follow-up. Staff can review what was resolved, what reopened and which issues recur before marking the case complete.
Try the agent by voice or chat. Or hear how it guides a conversation from start to finish.
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The conversation retains the reason for contact, references and attempted actions. When a person takes over, they can review that context and ask for what is missing instead of repeating the initial questions.
Hours, return conditions and service rules come from your approved business information. We define what the agent can resolve and what requires a manager’s decision.
Orders, conversations and requests keep their references. Find what awaits a response, who owns it and what is needed to close, and review the issues creating the most work.
Transformation starts where time is lost today. We design automation around your people, your rules and the systems you already use.
Observe how your team works today: real requests, repeated tasks, waiting, errors and systems. Discovery produces a process map, ownership and a measurable baseline.
Define inputs, decisions, actions and completion evidence. Prioritize impact and feasibility, with clear rules for approvals, exceptions and follow-up.
Review available APIs, webhooks, files and access. Agree which system owns each record, what the agent may read or update and how to prevent duplicates or unconfirmed actions.
Validate normal workflows and difficult cases: incomplete information, unavailable systems or pending approvals. Your team reviews outcomes before expanding usage.
Define ownership, training and follow-up. Compare time, quality and backlog against the baseline; refine rules and expand to other processes when outcomes justify it.
The design distributes work between automation and people. Exceptions, sensitive decisions and out-of-scope cases need human ownership and intervention capacity.
Business channels and available connections are assessed. Voice, email, chat or messaging require specific configuration, permissions and tests; they are not connected by default.
Sources receive owners and a versioned change process is defined. Real pilot questions help identify missing or ambiguous content.
Let’s start with a process that matters. Discover what your team could do with more time.
Book a demoOr write to us about the process you want to improve