A guest asks about a room, requests a service and needs an invoice. Atiende keeps every step with the booking: reception sees the stay, housekeeping sees its tasks and accounting sees the charges to review.
A guest asks about a room, requests a service and needs an invoice. Atiende keeps every step with the booking: reception sees the stay, housekeeping sees its tasks and accounting sees the charges to review.
Follow the information, decisions and actions. Each stage prepares the next.
A call or message brings a question about dates, rooms or a service during a stay. The agent gathers guest numbers, preferences and contact details. When reception needs to step in, it receives the request and conversation so far.
Check availability, occupancy and configured rate plans. Prepare stay terms and record the booking through enabled tools. Guests receive confirmation once a real booking exists; special requests go to reception.
During the stay, reception records guest needs. Housekeeping and maintenance receive room-linked tasks with an owner and status. The next shift can see what was handled and what remains open without tracking down whoever took the request.
Bring charges, payments and deposits into the stay folio. Staff review adjustments, balances and discounts requiring approval before closing. Invoices use those records and are certified through the configured provider.
Night audit brings recorded operations together: occupancy, revenue, open folios and outstanding requests. Management can distinguish an account issue from a service problem. Reception starts the next shift with each stay’s open items in view.
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Booking, guest and stay share one record.
Requests become tasks with an owner and status.
Folios, invoicing and reporting follow the stay’s lifecycle.
Reception checks guest details, dates, room and requests in one record. At shift change, staff have the information needed to welcome arrivals, continue service or prepare checkout.
Room status and assigned tasks help prepare arrivals and handle incidents. Each task keeps its room, owner and progress so reception can check what needs attention before proceeding.
Charges, deposits, payments and adjustments stay in the folio. Accounting reviews balances and approvals before night audit or invoicing, with a breakdown of what each team recorded.
Start from your hotel’s PMS, channels and rules. Define what Atiende reads, updates and routes for approval; validate channel, invoicing and vendor credentials before enabling them.
Configured voice and WhatsApp agents gather dates, guests and preferences, check availability and use enabled booking tools. Each confirmation depends on the actual record. Reception retains context to continue service or resolve a special request.
Prepare time-limited quotes, room blocks, release dates and rooming lists. Record deposits and review room-block pickup. Sales and reception work from the same group record and review outstanding items before arrival.
Identity files have viewing permissions, access records and retention policies. Information required for the stay and guest registration is organized with access controls, so welcoming a guest does not mean distributing documents across conversations.
Lodging details, charges and deposits feed tax-invoice preparation. Certification requires a configured provider and authorized staff permissions. The information recorded by reception reaches accounting, with adjustments and outstanding items reviewed before closing.
Review overdue requests, open folios and alerts for out-of-policy discounts or reopened accounts. Recorded reviews can lead to follow-up and maintenance tasks. Management distinguishes service issues from financial decisions requiring review.
Transformation starts where time is lost today. We design automation around your people, your rules and the systems you already use.
Observe how your team works today: real requests, repeated tasks, waiting, errors and systems. Discovery produces a process map, ownership and a measurable baseline.
Define inputs, decisions, actions and completion evidence. Prioritize impact and feasibility, with clear rules for approvals, exceptions and follow-up.
Review available APIs, webhooks, files and access. Agree which system owns each record, what the agent may read or update and how to prevent duplicates or unconfirmed actions.
Validate normal workflows and difficult cases: incomplete information, unavailable systems or pending approvals. Your team reviews outcomes before expanding usage.
Define ownership, training and follow-up. Compare time, quality and backlog against the baseline; refine rules and expand to other processes when outcomes justify it.
Voice and WhatsApp actions are limited to enabled reservation and service tools. Charges, adjustments, expenses and invoicing retain authorized staff permissions. Automation coordinates service without giving the agent unrestricted access to hotel finances.
Yes. Reservations, rooms, requests and tickets retain owners and status. Each team sees its relevant information, and reception can review outstanding stay items without depending on messages scattered across shifts.
Yes. Modules cover folios and lodging tax invoices, plus group quotes, room blocks, rooming lists and recorded deposits. Invoice certification is enabled with the corresponding provider. Recording a deposit does not automatically charge it.
We map your operation: a real case, manual tasks, systems and owners. Define the first workflow, its connections and how to verify completion before launch.
Review PMS and channel coverage for each property. Telephony, external review platforms and invoice certification require setup and testing with the relevant providers.
Your team defines rules, reviews exceptions and retains agreed approvals. Atiende gathers information, executes enabled steps and shows pending work and results so people can act with context.
Let’s start with a process that matters. Discover what your team could do with more time.
Book a demoOr write to us about the process you want to improve