Understand what they want to buy
Gather the product, intended use and shopper’s constraints. Use that information to query the catalog and carry it into a handoff to an adviser.
WHAT YOU GETA specific purchasing need
From catalog to after-sales
Commerce & retail
Shoppers expect answers about products, deliveries and returns without moving between teams. We design workflows that bring catalog and operations together to guide each request while keeping commercial terms and exceptions under control.
From the product they want to the order they receive.
We design conversations that consult your catalog, guide purchases and follow orders. When a delay, exchange or return arises, operations receives a case with the details needed to resolve it.
THE CONNECTED WORKFLOWEvery step connected.
Every step connected.
Through to the outcome.
Follow the information, decisions and actions. Each stage prepares the next.
ATIENDE / 01
Check the catalog and terms
Retrieve attributes, prices and availability from agreed sources. If stock information is stale, prepare a check before presenting it as confirmed.
WHAT YOU GETOptions with verifiable terms
Move to the authorized order flow
Send the selection to checkout or the sales team with products and resolved questions. Confirmation depends on the purchase recorded in the sales system.
WHAT YOU GETThe purchase and conversation stay linked
Explain delivery progress
After validating order access, support checks the latest available event. Delays and conflicting statuses go to operations with the order reference and evidence.
WHAT YOU GETDelivery status with context
Prepare exchanges and returns
Check dates and the applicable policy, gather the reason and attach the required information. Refund approval stays with the authorized system or owner.
WHAT YOU GETAfter-sales support with a clear next step
TALK TO ATIENDEA natural voice.
A natural voice.
Your business context.
Try the agent by voice or chat. Or hear how it guides a conversation from start to finish.
Service and resolution
Call example · Spanish
WHAT CHANGES FOR YOUR TEAMLess repetitive work.
Less repetitive work.
More work completed.
Guidance starts with the authorized catalog and terms.
Order status retains its last confirmed event.
Operations receives a prepared exchange or return request.
A catalog that guides the conversation
Define sources for attributes, prices and stock by brand or channel. Terms that cannot be verified are checked with staff before being promised.
Orders connect support and the warehouse
The purchase reference brings together order and delivery statuses. Permissions define what shoppers can see and which evidence operations receives.
Returns ready for review
Prepare the file according to the current policy and product type. Exceptions retain their reason, owner and status; money decisions keep their required approvals.
Purchase guidance
A proposed catalog assistant can compare verifiable attributes and clarify compatibility using published information. It must not invent stock, discounts or features to close a sale.
- Identify the need, constraints and product of interest.
- Query attributes and availability in agreed sources.
- Guide the buyer to checkout or a human advisor with collected context.
- Commercial inquiries better prepared to become orders.
Delivery tracking
The workflow translates available order events into a useful explanation. When store, warehouse and carrier information differs, the inconsistency becomes a follow-up task.
- Locate the order with access validation.
- Query the last confirmed event and its limitations.
- Escalate delays or contradictory statuses with evidence.
- Less manual searching and visible exception ownership.
Returns and exchanges
The process can collect the reason, product and evidence, explain current policy and prepare a request. Refunds and commercial exceptions follow authority defined by the business.
- Check order, dates and applicable policy.
- Collect information without repeating recorded details.
- Send the request for approval and communicate its status.
- More organized after-sales support from the first interaction.
RELATED SOLUTIONS
A next step for every need.
A little more clarity
Before we begin.
Does Atiende know real-time inventory?
Only if a supporting connection is implemented and data freshness is validated. The experience must indicate when availability needs confirmation.
Can it support multiple brands?
Separate catalogs, policies and permissions can be designed. Brand identity and commercial rules are defined to avoid mixing information between businesses.
Can it approve a refund?
An initial phase can be limited to preparing the request. Any later execution requires rules, limits, confirmation and a way to audit the result.
Your next stepLess friction.
Less friction.
More possibilities.
Let’s start with a process that matters. Discover what your team could do with more time.
Book a demoOr write to us about the process you want to improve