Identify the reason for contact
Distinguish travel information, reservation inquiries and baggage issues. Apply the agreed access procedure before displaying personal data.
WHAT YOU GETAn inquiry linked to the right context
Continuity throughout the journey
Aviation & airlines
Aviation operations change quickly and information must arrive accurately. We propose support and administrative coordination that queries authorized sources, organizes requests and escalates exceptions without intervening in operational safety decisions.
Travel information with a clear next step.
We propose support that guides passengers using authorized policies and statuses, gathers baggage requests and routes exceptions to the right team. The scope focuses on service and administrative coordination using information whose freshness can be verified.
THE CONNECTED WORKFLOWEvery step connected.
Every step connected.
Through to the outcome.
Follow the information, decisions and actions. Each stage prepares the next.
ATIENDE / 01
Check the authorized source
Retrieve the relevant policy or status with its available update time. If freshness cannot be verified, route the inquiry to the responsible channel.
WHAT YOU GETGuidance based on verifiable information
Gather case details
For baggage, link the authorized identifier to a structured description and documents. For other requests, retain the reason and options already checked.
WHAT YOU GETA request prepared for handling
Hand off to the station team
Route requests by category, station and shift. The receiving team gets the background and records acceptance or the need to transfer to another team.
WHAT YOU GETOwnership and context retained
Explain how to proceed
Support shares the case number and follow-up channel when the system confirms them. Reservation changes and compensation follow their specific approval requirements.
WHAT YOU GETA passenger with a clear follow-up channel
TALK TO ATIENDEA natural voice.
A natural voice.
Your business context.
Try the agent by voice or chat. Or hear how it guides a conversation from start to finish.
Service and resolution
Call example · Spanish
WHAT CHANGES FOR YOUR TEAMLess repetitive work.
Less repetitive work.
More work completed.
Guidance uses the policy and status available from the authorized source.
The request brings together its reference, description and relevant documents.
The receiving team retains the reason and status of the case.
Information with visible freshness
Agree on the source for travel policies and statuses and how stale information is detected. The workflow retains a human handoff when an answer cannot be verified.
Baggage cases with a file from the start
Intake uses a proposed checklist of relevant details and evidence. The file stays with the case so passengers can continue follow-up without repeating the entire account.
Continuity across stations and shifts
Internal requests can retain category, station, background and ownership. The administrative scope leaves operational safety decisions with specialized teams and systems.
Passenger guidance
The proposal covers administrative requirements, policies and available statuses. Dynamic information must use a current source; individual conditions are confirmed with the competent system or staff.
- Identify the inquiry and validate access when it includes a reservation.
- Query the relevant policy or status.
- Present options and route requests outside scope.
- Answers consistent with the known state of the journey.
Baggage case intake
A conversational form can collect the reference, description and contact details. The case is handed to the responsible team with received and missing information, without promising unconfirmed location or timing.
- Link the report to the authorized identifier.
- Collect a structured description and relevant documents.
- Communicate the case number and follow-up route.
- Consistent intake during periods of high demand.
Internal operational requests
The design can coordinate administrative inquiries across stations, vendors and teams. Tasks with operational impact are sent to the defined human owner and are not executed based on model inference.
- Identify station, shift and request category.
- Gather background from permitted sources.
- Assign an owner and record acceptance or rejection.
- Better shift continuity and fewer untracked requests.
RELATED SOLUTIONS
A next step for every need.
A little more clarity
Before we begin.
Does it change reservations automatically?
That requires a specific integration and authorization rules. Initial scope can be limited to explaining options and preparing the request for review.
Does it participate in aviation safety decisions?
That is outside the proposed scope. Safety, dispatch and aircraft operation decisions remain within approved procedures and qualified ownership.
How is outdated flight information avoided?
An authorized source, freshness policy and fallback response are defined for times when status cannot be verified. Uncertainty must be shown, not hidden.
Your next stepLess friction.
Less friction.
More possibilities.
Let’s start with a process that matters. Discover what your team could do with more time.
Book a demoOr write to us about the process you want to improve