Answer and understand
On calls, a natural voice listens and clarifies missing details. On WhatsApp, the agent answers questions and retains context without making customers repeat themselves.
WHAT YOU GETA conversation with context
Support at the pace of service
Restaurants & food service
Reservations, events and menu questions compete for staff attention during service. Atiende Restaurantes is an existing product foundation for exploring these journeys; deployment and connections are validated for each business.
Your restaurant. On
autopilot.
Turn calls and WhatsApp conversations into orders, coordinated operations and customers you remember. Connect service, kitchen, delivery and business insight in one continuous workflow.
THE CONNECTED WORKFLOWEvery step connected.
Every step connected.
Through to the outcome.
Follow the information, decisions and actions. Each stage prepares the next.
ATIENDE / 01
Use your business information
Check menu, prices, modifiers, promotions, hours, branch and delivery zone. Each restaurant’s rules and notices define what the agent can offer.
WHAT YOU GETAn offer that fits your operation
Recognize and confirm
Match customers to their history, remember preferences and confirm the address. Review items, quantities, instructions and delivery or pickup before recording the order.
WHAT YOU GETA complete, confirmed order
Connect the point of sale
Prepare the order for SoftRestaurant using your catalog and branch codes. Activate the connection after validating vendor access and a real order; confirm the reference when the POS returns it.
WHAT YOU GETLinked order and kitchen ticket
The order reaches the kitchen
Staff work from a kitchen ticket that preserves quantities, modifiers and customer notes. Preparation states and outstanding tasks are tracked in the configured workflow, so service and kitchen share the same order. Missing items or changes remain linked to the record.
WHAT YOU GETA clear kitchen ticket and tracked preparation.
Coordinate delivery or pickup
When the order is ready, operations follow the confirmed fulfillment method. Delivery has the address, contact and instructions; pickup orders retain their status. Your team records assignment and progress without reconstructing details from the chat or call.
WHAT YOU GETThe right order, with the information needed to deliver it.
Delivery completes the workflow
The team records delivery or pickup and payment status according to the cashier or courier workflow. Delays, cancellations and complaints reach the owner with the order and conversation. Closing preserves what happened, when and anything still outstanding.
WHAT YOU GETRecorded delivery, visible exceptions and a traceable close.
Learn from every purchase
See who buys most, how often, which dishes they prefer and how long it has been since their last order. Use that information for better service and repeat-purchase initiatives.
WHAT YOU GETKnown customers. Better-informed decisions.
TALK TO ATIENDEA natural voice.
A natural voice.
Your business context.
Try the agent by voice or chat. Or hear how it guides a conversation from start to finish.
Phone orders
Call example · Spanish
Every order. More insight.
Your restaurant connected, from the first contact to the next order.
Know who comes back.
History, preferences, frequency and spending. More personal service with every order.
One connected operation.
Orders, branches, kitchen and delivery with shared context and your business rules.
Control where it matters.
Changes, cancellations and exceptions reach the owner with the information to resolve them.
Decide with data.
Sales, average order value, popular dishes and delivery times. All from your operation.
WhatsApp + voice + SoftRestaurant. The POS connection is enabled and tested with your provider.
Reservations with context
The journey gathers date, time, party size and contact details. Actual capacity and restaurant rules determine whether to confirm, propose an alternative or request staff involvement.
- Collect minimum details and expressed preferences.
- Verify availability in the agreed schedule.
- Confirm or route the reservation with a case summary.
- A better prepared reception before the guest arrives.
Menu and service inquiries
Approved information about dishes, hours and services can guide guests. Allergy questions require restaurant-defined responses and staff confirmation where appropriate.
- Consult the current menu and authorized notes.
- Explain options without inventing ingredients or availability.
- Transfer sensitive questions to the service owner.
- Useful answers that respect the limits of available information.
Events and groups
An event request needs more detail than a regular booking. The workflow can collect indicative budget, date, party size and preferences so a commercial proposal starts with sufficient information.
- Identify format, guest count and tentative date.
- Capture requirements and present published terms.
- Assign the opportunity to the events owner.
- Organized group opportunities with visible follow-up.
RELATED SOLUTIONS
A next step for every need.
A little more clarity
Before we begin.
Is there already a restaurant solution?
An Atiende Restaurantes project foundation exists. This does not mean every integration or function is available in production; scope is verified through a demonstration and business review.
Can it guarantee a table?
Only after valid confirmation from the schedule or authorized staff. A received request must be clearly distinguished from a confirmed reservation.
What information should we prepare?
Hours, current menu, booking policies, group terms and exception owners. This foundation prevents support from depending on improvised answers.
Your next stepLess friction.
Less friction.
More possibilities.
Let’s start with a process that matters. Discover what your team could do with more time.
Book a demoOr write to us about the process you want to improve