Answer and understand
On calls, a natural voice listens and clarifies missing details. On WhatsApp, the agent answers questions and retains context without making customers repeat themselves.
WHAT YOU GETA conversation with context
SOLUTIONS / ATIENDE
Atiende Restaurants
Turn calls and WhatsApp conversations into orders, coordinated operations and customers you remember. Connect service, kitchen, delivery and business insight in one continuous workflow.
Your restaurant. On
autopilot.
Turn calls and WhatsApp conversations into orders, coordinated operations and customers you remember. Connect service, kitchen, delivery and business insight in one continuous workflow.
THE CONNECTED WORKFLOWEvery step connected.
Every step connected.
Through to the outcome.
Follow the information, decisions and actions. Each stage prepares the next.
ATIENDE / 01
Use your business information
Check menu, prices, modifiers, promotions, hours, branch and delivery zone. Each restaurant’s rules and notices define what the agent can offer.
WHAT YOU GETAn offer that fits your operation
Recognize and confirm
Match customers to their history, remember preferences and confirm the address. Review items, quantities, instructions and delivery or pickup before recording the order.
WHAT YOU GETA complete, confirmed order
Connect the point of sale
Prepare the order for SoftRestaurant using your catalog and branch codes. Activate the connection after validating vendor access and a real order; confirm the reference when the POS returns it.
WHAT YOU GETLinked order and kitchen ticket
The order reaches the kitchen
Staff work from a kitchen ticket that preserves quantities, modifiers and customer notes. Preparation states and outstanding tasks are tracked in the configured workflow, so service and kitchen share the same order. Missing items or changes remain linked to the record.
WHAT YOU GETA clear kitchen ticket and tracked preparation.
Coordinate delivery or pickup
When the order is ready, operations follow the confirmed fulfillment method. Delivery has the address, contact and instructions; pickup orders retain their status. Your team records assignment and progress without reconstructing details from the chat or call.
WHAT YOU GETThe right order, with the information needed to deliver it.
Delivery completes the workflow
The team records delivery or pickup and payment status according to the cashier or courier workflow. Delays, cancellations and complaints reach the owner with the order and conversation. Closing preserves what happened, when and anything still outstanding.
WHAT YOU GETRecorded delivery, visible exceptions and a traceable close.
Learn from every purchase
See who buys most, how often, which dishes they prefer and how long it has been since their last order. Use that information for better service and repeat-purchase initiatives.
WHAT YOU GETKnown customers. Better-informed decisions.
TALK TO ATIENDEA natural voice.
A natural voice.
Your business context.
Try the agent by voice or chat. Or hear how it guides a conversation from start to finish.
Phone orders
Call example · Spanish
ATIENDE RESTAURANTS, IN ONE MINUTE
Your restaurant. In motion.
Free discovery and first month for the first 10 restaurants to respond.
Every order. More insight.
Your restaurant connected, from the first contact to the next order.
Know who comes back.
History, preferences, frequency and spending. More personal service with every order.
One connected operation.
Orders, branches, kitchen and delivery with shared context and your business rules.
Control where it matters.
Changes, cancellations and exceptions reach the owner with the information to resolve them.
Decide with data.
Sales, average order value, popular dishes and delivery times. All from your operation.
WhatsApp + voice + SoftRestaurant. The POS connection is enabled and tested with your provider.
A little more clarity
Before we begin.
Does the agent know what a customer ordered before?
It can look up orders linked to the customer’s number, saved addresses and preferences. Reordering checks the current catalog, availability and prices, then confirms changes before creating a new order.
What happens when a call or order needs a person?
Discovery defines handoff and approval cases. Staff receive the reason and the conversation or order context. Cancellations outside the rules, compensation and money decisions retain human review; no response does not count as approval.
Is SoftRestaurant connected from day one?
First we validate the version, distributor access and branch, product and modifier mapping. Automatic submission requires a live adapter and a test order confirmed by the POS. Until it is enabled, the assisted-entry queue supports continued operations with tracking.
How do we start?
We map your operation: a real case, manual tasks, systems and owners. Define the first workflow, its connections and how to verify completion before launch.
Does it connect with my current systems?
Configure WhatsApp and telephony for each business. For SoftRestaurant, review version, access and the integration agreement with your distributor; automatic submission requires a validated live adapter. Payments follow the agreed cashier or delivery workflow.
What does my team still handle?
Your team defines rules, reviews exceptions and retains agreed approvals. Atiende gathers information, executes enabled steps and shows pending work and results so people can act with context.
Your next stepLess friction.
Less friction.
More possibilities.
Let’s start with a process that matters. Discover what your team could do with more time.
Book a demoOr write to us about the process you want to improve