Atiende brings together the invoice, due date, balance and previous collection actions. It prepares the reminder, retains the response and routes payment evidence for reconciliation, keeping differences visible until payment is confirmed.
Atiende brings together the invoice, due date, balance and previous collection actions. It prepares the reminder, retains the response and routes payment evidence for reconciliation, keeping differences visible until payment is confirmed.
Follow the information, decisions and actions. Each stage prepares the next.
Check invoices, due dates and payments in the agreed sources. Organize receivables by age and flag inconsistent balances. Before preparing contact, staff can review the amount to request.
The reminder includes the amount, reference and due date. The collection stage determines tone and next contact. Delivery follows the channel, hours and frequency configured for your operation.
Payment promises keep a date and next step; clarification requests keep their reason and owner. Payment evidence stays with the account. Discounts, disputes and special agreements go to an authorized decision-maker.
Compare evidence, amount and reference with the enabled accounting or bank source. Update the balance after verifiable confirmation. Differences remain under review to avoid marking an invoice paid too early.
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Invoices, balances and due dates help prioritize receivables. Staff can distinguish newly overdue accounts from those with previous collection actions and review history before contacting them again.
Record what the customer promised to pay and when. The next contact keeps the previous response and open questions, so a change of owner does not restart collection.
Received images or files stay with the invoice to check amount and reference. Payment status depends on the agreed accounting validation, with discrepancies retained for review.
Transformation starts where time is lost today. We design automation around your people, your rules and the systems you already use.
Observe how your team works today: real requests, repeated tasks, waiting, errors and systems. Discovery produces a process map, ownership and a measurable baseline.
Define inputs, decisions, actions and completion evidence. Prioritize impact and feasibility, with clear rules for approvals, exceptions and follow-up.
Review available APIs, webhooks, files and access. Agree which system owns each record, what the agent may read or update and how to prevent duplicates or unconfirmed actions.
Validate normal workflows and difficult cases: incomplete information, unavailable systems or pending approvals. Your team reviews outcomes before expanding usage.
Define ownership, training and follow-up. Compare time, quality and backlog against the baseline; refine rules and expand to other processes when outcomes justify it.
Not by default. Any such action needs an explicit rule, appropriate permissions and outcome verification; it can remain entirely under human review.
The case is identified as an inquiry, available evidence is gathered and it is routed to the owner. Follow-up must adjust to the agreed policy to avoid inappropriate persistence.
A customer message or receipt is not sufficient on its own. Confirmation depends on reconciliation or validation in the authorized financial source.
Let’s start with a process that matters. Discover what your team could do with more time.
Book a demoOr write to us about the process you want to improve