A useful integration provides current information and enables a defined action. We assess each connection against your process, available permissions and the source system’s capabilities.
The connection starts with an operational question: what needs to happen after understanding the request? That might mean finding a customer, checking inventory, preparing a task or checking availability. Before building, we define the system responsible for each piece of data and the response confirming the action was completed.
The architecture adapts to your organization’s tools. The following list describes categories we can assess; it is not a catalog of installed connectors or a statement of commercial partnerships. Compatibility must be verified for each system’s version, plan and permissions.
An API lets systems request structured data or actions. A webhook reports that an event occurred. An agreed import may work when a system does not offer real-time access. We select the mechanism based on availability, required frequency, provider limits and authorization from your technical team.
A complete design accounts for outages, incomplete data and repeated requests. We define when to retry, how to avoid duplicate actions and what a person must review. A submitted request is not presented as a confirmed booking or change until the evidence established by the process is available.
Share the system name, the process you want to connect and its administrator’s contact. We then review technical documentation, test environments and permissions. Licenses, provider usage charges and maintenance tasks are identified in the proposal so you understand the project’s dependencies.
A conversation retrieves information, starts a task and records the result in the right place. Start with your tools to connect that workflow, using the connections and permissions your operation needs.
Book, reschedule and cancel within one workflow. Connect each provider’s account and validate it before enabling synchronization.
A message can retrieve information and trigger the next step. Enable channels, numbers and permissions for your operation; telephony requires testing with your line.
WhatsApp · service and follow-upConfigurableOrders retain products, modifiers, customers and branches. Automatic SoftRestaurant submission is enabled after validating the provider’s interface; meanwhile, the team has an assisted-entry queue.
SoftRestaurant · POS ordersTo enableCustomers, orders, invoices and cases retain their references across teams. Agree on fields, permitted actions and how to confirm each update in your system.
Define which files Atiende receives, which data it extracts and what your team reviews. Records retain their sources and the outstanding items needed to proceed.
Discovery reviews documentation, access and system limits. Design a connection with a defined scope and test it end to end before introducing it into operations.
Tell us which system you use and what you want to happen in it: ventas@useatiende.ai.
Not necessarily. Some references describe systems commonly used in an industry. Connection availability is confirmed with the team for your specific solution and environment.
We can review its documentation, interfaces and restrictions with your technical team. Feasibility and effort depend on available access and the action you need to perform.
Let’s start with a process that matters. Discover what your team could do with more time.
Book a demoOr write to us about the process you want to improve