--- title: "AI Agents for Restaurants: Calls and WhatsApp | Atiende" description: "Connect calls, WhatsApp, orders and customer history in one workflow. See how Atiende coordinates service, kitchen operations and customer follow-up." url: https://useatiende.ai/en/soluciones/restaurantes lang: en alternates: es: https://useatiende.ai/es/soluciones/restaurantes en: https://useatiende.ai/en/soluciones/restaurantes updated: 2026-10-06 --- # Atiende Restaurants Turn calls and WhatsApp conversations into orders, coordinated operations and customers you remember. Connect service, kitchen, delivery and business insight in one continuous workflow. ## Your restaurant. On autopilot. ### 1. Answer and understand On calls, a natural voice listens and clarifies missing details. On WhatsApp, the agent answers questions and retains context without making customers repeat themselves. A conversation with context ### 2. Use your business information Check menu, prices, modifiers, promotions, hours, branch and delivery zone. Each restaurant’s rules and notices define what the agent can offer. An offer that fits your operation ### 3. Recognize and confirm Match customers to their history, remember preferences and confirm the address. Review items, quantities, instructions and delivery or pickup before recording the order. A complete, confirmed order ### 4. Connect the point of sale Prepare the order for SoftRestaurant using your catalog and branch codes. Activate the connection after validating vendor access and a real order; confirm the reference when the POS returns it. Linked order and kitchen ticket ### 5. The order reaches the kitchen Staff work from a kitchen ticket that preserves quantities, modifiers and customer notes. Preparation states and outstanding tasks are tracked in the configured workflow, so service and kitchen share the same order. Missing items or changes remain linked to the record. A clear kitchen ticket and tracked preparation. ### 6. Coordinate delivery or pickup When the order is ready, operations follow the confirmed fulfillment method. Delivery has the address, contact and instructions; pickup orders retain their status. Your team records assignment and progress without reconstructing details from the chat or call. The right order, with the information needed to deliver it. ### 7. Delivery completes the workflow The team records delivery or pickup and payment status according to the cashier or courier workflow. Delays, cancellations and complaints reach the owner with the order and conversation. Closing preserves what happened, when and anything still outstanding. Recorded delivery, visible exceptions and a traceable close. ### 8. Learn from every purchase See who buys most, how often, which dishes they prefer and how long it has been since their last order. Use that information for better service and repeat-purchase initiatives. Known customers. Better-informed decisions. - An agent handles voice or WhatsApp conversations using your restaurant’s information. - The order keeps its items, changes, address and status throughout the workflow. - Each purchase enriches the customer’s history and your business reporting. ## A voice that knows your restaurant The agent uses a natural voice and the same menu and rules as your operation. It can explain options, gather an order and confirm details. Discovery defines tone, hours, telephony and when your team should step in. ## WhatsApp that moves orders forward Conversations connect to the catalog and order records. The agent checks information, asks for missing details and retains context across messages. Addresses, notes and preferences stay with the customer, with access for your team to review and correct them. ## From one sale to an ongoing relationship Customer profiles bring together order history, frequency, spending, last purchase, preferences and saved addresses. Identify repeat customers, high spenders and customers who have not returned. Personalize service and plan promotions around actual purchases. ## A back office built on shared information Orders, customers, catalog, promotions, staff and couriers are coordinated from the panel. Branch views help locate pending work and review sales, dishes and closings without reconstructing the day from scattered messages. Exceptions retain ownership and follow-through. ## SoftRestaurant within the workflow The goal is to avoid re-entering what the customer already confirmed. Map branches, items, modifiers and POS codes; test ticket creation and confirmation. If the connection is not enabled or the POS is unavailable, the order remains visible in the assisted-entry queue so your team can continue. ## Reorder without starting over When a customer asks for “the same as last time,” the agent retrieves the order and prices it against today’s menu. Confirm availability, price changes and the address before recording it. Convenience for the customer means fewer repeated questions for your team. ## Every branch follows its own rules Configure opening hours, shifts, minimum orders, catalog, sold-out items and promotions by branch. Scheduled orders retain their date and enter the operational flow at the right time. Conversations respect what each kitchen can prepare and deliver. ## Exceptions arrive with the complete order Complaints, cancellation requests and cases requiring approval reach the owner with the order context. Enabled rules determine when the system can proceed and when a person must approve. Your team resolves the exception without researching the conversation again. ## Daily closing explains what happened Review sales, average order value, cancellations, delivery times and branch comparisons. Daily closing and weekly summaries bring recorded operations together to reveal backlogs and priorities without counting messages or notebooks after the shift. ## Integrations WhatsApp Business · Telephony · SoftRestaurant · Catalog and orders · Customers and delivery Configure WhatsApp and telephony for each business. For SoftRestaurant, review version, access and the integration agreement with your distributor; automatic submission requires a validated live adapter. Payments follow the agreed cashier or delivery workflow. - Orders and sales by branch - Frequency and last purchase - Average order value and customer spend - Most-ordered dishes - Kitchen and delivery queues - Repeat and inactive customers ## Frequently asked questions ### Does the agent know what a customer ordered before? It can look up orders linked to the customer’s number, saved addresses and preferences. Reordering checks the current catalog, availability and prices, then confirms changes before creating a new order. ### What happens when a call or order needs a person? Discovery defines handoff and approval cases. Staff receive the reason and the conversation or order context. Cancellations outside the rules, compensation and money decisions retain human review; no response does not count as approval. ### Is SoftRestaurant connected from day one? First we validate the version, distributor access and branch, product and modifier mapping. Automatic submission requires a live adapter and a test order confirmed by the POS. Until it is enabled, the assisted-entry queue supports continued operations with tracking. ### How do we start? We map your operation: a real case, manual tasks, systems and owners. Define the first workflow, its connections and how to verify completion before launch. ### Does it connect with my current systems? Configure WhatsApp and telephony for each business. For SoftRestaurant, review version, access and the integration agreement with your distributor; automatic submission requires a validated live adapter. Payments follow the agreed cashier or delivery workflow. ### What does my team still handle? Your team defines rules, reviews exceptions and retains agreed approvals. Atiende gathers information, executes enabled steps and shows pending work and results so people can act with context. --- Book a demo: https://useatiende.ai/en/demo Contact: ventas@useatiende.ai · https://useatiende.ai/en/contacto Sitemap: https://useatiende.ai/sitemap.xml · llms.txt: https://useatiende.ai/llms.txt