---
title: "Connect Atiende with the systems you use | Atiende"
description: "Connect scheduling, messaging, documents and operational systems. Define what Atiende reads and executes, with permissions and connection validation."
url: https://useatiende.ai/en/integraciones
lang: en
alternates:
  es: https://useatiende.ai/es/integraciones
  en: https://useatiende.ai/en/integraciones
updated: 2026-10-06
---

# Connect the next step in your operation.

A useful integration provides current information and enables a defined action. We assess each connection against your process, available permissions and the source system’s capabilities.

## From a conversation to a verifiable action

The connection starts with an operational question: what needs to happen after understanding the request? That might mean finding a customer, checking inventory, preparing a task or checking availability. Before building, we define the system responsible for each piece of data and the response confirming the action was completed.

## Types of systems we can assess

The architecture adapts to your organization’s tools. The following list describes categories we can assess; it is not a catalog of installed connectors or a statement of commercial partnerships. Compatibility must be verified for each system’s version, plan and permissions.

- CRM and service: customers, conversations, opportunities and cases.
- ERP and operations: orders, inventory, work orders and process status.
- Calendars and booking systems: availability, confirmations and changes.
- Documents and knowledge: approved information, case files and requirements.
- Communication channels: email, messaging, forms and voice, depending on the project.

## The right connection for each environment

An API lets systems request structured data or actions. A webhook reports that an event occurred. An agreed import may work when a system does not offer real-time access. We select the mechanism based on availability, required frequency, provider limits and authorization from your technical team.

## When systems do not respond as expected

A complete design accounts for outages, incomplete data and repeated requests. We define when to retry, how to avoid duplicate actions and what a person must review. A submitted request is not presented as a confirmed booking or change until the evidence established by the process is available.

## What we need to assess your integration

Share the system name, the process you want to connect and its administrator’s contact. We then review technical documentation, test environments and permissions. Licenses, provider usage charges and maintenance tasks are identified in the proposal so you understand the project’s dependencies.

- Which data must be consulted and how often.
- Which actions the connection may perform and which require authorization.
- How outcomes will be verified and who will handle exceptions.

## Frequently asked questions

### Is a tool mentioned on this website already integrated?

Not necessarily. Some references describe systems commonly used in an industry. Connection availability is confirmed with the team for your specific solution and environment.

### Can you work with a system developed by my company?

We can review its documentation, interfaces and restrictions with your technical team. Feasibility and effort depend on available access and the action you need to perform.

- [Back-office automation, step by step](https://useatiende.ai/en/automatizacion-back-office)
- [Voice agents for operations in Mexico](https://useatiende.ai/en/agentes-de-voz-mexico)

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Book a demo: https://useatiende.ai/en/demo
Contact: ventas@useatiende.ai · https://useatiende.ai/en/contacto
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