---
title: "Procurement and IT security documents | Atiende"
description: "Which documents procurement and IT ask for and how to request them from Atiende: DPA, security questionnaire, subprocessors and data flow, sent by email."
url: https://useatiende.ai/en/documentos
lang: en
alternates:
  es: https://useatiende.ai/es/documentos
  en: https://useatiende.ai/en/documentos
updated: 2026-10-06
---

# Documents for procurement and IT security.

Which documents procurement and IT teams usually ask for, which ones you can request and how: DPA, security questionnaire, subprocessors and data flow, by email.

## What you can request

Your procurement or IT team probably needs documents before approving a vendor. This page lists the ones we can prepare or review with you. We do not publish downloadable files because we do not want to show a document that has not been reviewed for your case; we send them by email after understanding your project.

Email ventas@useatiende.ai with the subject “Documents” and state which ones you need, your company name and the date you need them. We will reply by email; we do not set a generic delivery time.

- Privacy notice: current and public on the Privacy page.
- Website terms of use: public on the Terms page.
- Data processing agreement (DPA): prepared or reviewed with your legal team depending on the project.
- Security questionnaire: we answer the format your company uses, with what is true for your implementation.
- Subprocessor list and data flow description: prepared per project.

## Technical providers for this website

For the public Atiende website and its contact form we use the following providers. This table describes only the informational site, not providers that may be involved in an agent project; those are identified in each project’s proposal.

**Technical providers for the informational site**
| Provider | What it is used for on the site | When it is involved |
| --- | --- | --- |
| Vercel | Hosting of the site and of the function that receives the form. | When you visit the site and when you submit the form. |
| Resend | Delivery of the email containing your request to our team. | Only when you submit the contact form. |
| Cal.com | Scheduling of meetings and demos. | Only if you press “Load calendar” or open its link. |

## What each document usually contains

The DPA describes who is the controller and who the processor, for which purposes data is processed, which security measures apply, how people’s rights are handled, what happens in an incident and what happens to data at the end of the relationship. The security questionnaire covers access practices, encryption, backup, incident management and continuity.

The data flow description explains how the information in a conversation travels: which channel receives it, which systems are consulted, where it is processed and where it is kept. It helps your IT team assess risk without guessing.

## What we will not send you

We will not send reports for certifications we do not hold, reference letters from customers who have not authorized being named, or an SLA if none has been agreed for your project. If your procurement process requires a specific certification, tell us at the start: it is better to find out in the first conversation than at the end.

The security page includes a section on what we do not have yet.

## How to prepare your request

To respond quickly, it helps if your message includes your company name, the process being evaluated, the channel customers would use and the format your procurement or IT team uses, if any. If your policy requires signing your own agreement, send us the version and we will review it with your legal team.

Do not include passwords, credentials or your customers’ personal data. If sensitive information must be shared to complete a questionnaire, we will first agree on an appropriate channel.

## Frequently asked questions

### Why are there no files to download?

Because a DPA or a questionnaire must reflect your project. Publishing a generic document could state something that does not apply to your case.

### How long do you take to reply?

We reply by email. We do not set a generic time; if you have a deadline, state it in your message and we will tell you whether we can meet it.

### Where are the terms of a contracted service?

In the specific agreements for each implementation. The website terms do not replace a contract.

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